Common Problems
Tankless Problems We Diagnose and Service
On-demand units fail differently from tanks. Their catalogue is shorter and more electronic.
Shutdowns at high demand
Showers plus laundry plus dishwasher exceed the unit’s flow capacity and it protects itself — or the house experiences it as hot water that vanishes mid-morning. Sometimes the unit is undersized; sometimes a scaled exchanger has quietly shrunk its capacity.
Error codes and ignition failures
Flame sensing, ignition, and venting faults announce themselves in codes. Each code narrows the suspect list — sensor, gas supply, condensate, or airflow — and guessing against a code is wasted money.
Scale-choked heat exchangers
Mineral scale insulates the exchanger, causing temperature swings, rumbling, and efficiency loss. Even Henrico’s softer water scales a surface that heats water on contact, which is why descaling is scheduled maintenance here, not an optional extra.
Temperature swings at low flow
A single low-flow tap can fall below the unit’s minimum firing rate, producing the famous cold-water sandwich or a shower that wanders. Partly physics, partly setup — both discussable honestly.
Cold-weather output loss
A tankless unit’s gallons-per-minute rating assumes a modest temperature rise. January’s inlet water in Virginia demands a far larger rise, and output falls accordingly — the arithmetic surprise most new owners meet in their first winter.
Condensate and venting faults
High-efficiency condensing units produce acidic condensate that must drain; a blocked condensate path or a venting problem shuts the unit down protectively. Installation quality decides whether these ever appear.